Support

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Need help with PixelGlass Pro? You'll find answers to common questions below. If your question isn't covered, contact us directly and we'll get back to you as soon as we can.

Contact Us

Email us at hamadqudus@gmail.com and we'll respond within 1–2 business days. To help us resolve your issue faster, please include:

• Your device model and iOS version.
• The app version (shown in Settings inside the app).
• A short description of the problem and, if possible, a screenshot.

Frequently Asked Questions

How do I edit a photo?

From the home screen, pick a photo from your recent photos strip or your library, then use the editor's toolbar — Adjust, Film, Crop, Format, Curves, HDR, Split, and HSL. Tap the checkmark Done button when you're finished to save, download, or share your image.

What's included in the premium subscription?

A PixelGlass Pro subscription (monthly or yearly) unlocks all three AI tools — AI Edit, AI Upscale, and Remove Background — plus the Film Lab film stocks and the premium collage templates. Free features include the full editor, filter presets, and the standard collage layouts.

How does AI Edit work?

AI Edit lets you describe a change in plain language and generates an edited version of your photo, preserving faces and composition. You can then Refine More for another pass, open the result in the editor, or save it. It's a premium feature — if you're not subscribed, the app shows the paywall when you open it.

What are AI Upscale and Remove Background?

AI Upscale enlarges and sharpens a photo while keeping the subject and details intact. Remove Background cuts the subject out of a photo in one tap. Both are premium features and work the same way as AI Edit: pick a photo, generate, then save or open the result in the editor.

What is Film Lab?

Film Lab is a dedicated screen for premium film stocks. Pick a photo, browse the stocks with live previews, and save at full resolution — or hand off to the editor's Film tab to keep fine-tuning. Browsing is free; applying a premium stock requires a subscription.

How do I manage or cancel my subscription?

Subscriptions are billed through your Apple ID. To manage or cancel, open Settings on your iPhone, tap your name, then Subscriptions, and select PixelGlass Pro. Cancelling stops future renewals; you keep premium access until the end of the current billing period.

How do I restore my purchase on a new device?

Make sure you're signed in with the same Apple ID you used to subscribe, then use Restore Purchases in the app's Settings screen. Your premium entitlement will sync automatically.

Why do my screenshots of the app come out covered?

That's intentional. PixelGlass Pro includes built-in screen-capture protection: screenshots and screen recordings show a privacy cover instead of your photos, keeping your images private. To share an edited photo, use the export options behind the Done button instead.

My edited photo didn't save. What can I do?

Check that PixelGlass Pro has permission to access your photo library: open Settings PixelGlass Pro Photos and allow access. Then try exporting again from the Done sheet.

How do I report a bug or request a feature?

We'd love to hear from you. Email hamadqudus@gmail.com with the details — bug reports and feature ideas both go straight to the team.

Privacy & Data

For details on how your photos and data are handled, see our Privacy Policy. To request deletion of any support-related data, contact us at the email above.